<About the maximum amount for convenience store payments>

The maximum payment amount for convenience store payments is 300,000 yen. If you would like to order items worth more than 300,000 yen, or if the total amount is 300,000 yen, please contact us at info@monakajewellery.com.

<Special terms regarding returns>

In the unlikely event that the product you receive is defective or different from what you ordered, we will accept returns or exchanges. We apologize for the inconvenience, but please contact us at info@monakajewellery.com.

If an exchange is not possible due to a one-of-a-kind item or out of stock,
We will refund your money.
Shipping costs for returns or exchanges due to defects or incorrect delivery are
This will be borne by our company.

Please note that we cannot accept returns or exchanges in the following cases:

・Returns/exchanges requested for customer convenience ・Products that have been received more than 8 days ago ・Products that show signs of use ・Products where the included delivery note/warranty card has been lost ・Products that are in a significantly different condition at the time of return from when they were delivered (including the box and accessories)