Contact

If you have any questions about purchasing products, please feel free to contact us here. A member of our online shop staff will respond to you. (We also offer chat inquiries. Chat is a smoother way to exchange photos and videos.)

*We will usually reply within 1-3 days.
If you do not receive a reply, it may have ended up in your spam folder , so please check there as well.

------------------------------------------------
example)
・[Regarding inquiries about the color, size, or length of the natural stones shown] If you have any questions about the angle, inclusions, color, light, or wearability of the stones other than those shown in the images, we will provide additional photos. Please feel free to contact us.
・[Regarding resale of out-of-stock items] Depending on the item that is sold out, we may be able to provide ordering information for a similar loose stone.
・【About semi-order】If you would like to order a natural stone of your choice, please let us know the name of the stone, size, cut, color preference, budget, etc. We will guide you through loose stone orders according to your request.
------------------------------------------------

* For inquiries about repairs other than those purchased through the online shop, purchasing parts such as included catches, cleaning, etc., please contact the store where you made the purchase.
 We apologize for the inconvenience, but please contact the store listed on your purchase receipt and either visit the store or send us the item and purchase receipt by mail.
 This chat will only be available for items purchased through the online shop. If you purchased an item through the online shop, please let us know the date of purchase and the product name so we can confirm the information.

*Please note that we are unable to answer inquiries regarding store availability as this information is subject to change. Please contact us via DM on Instagram, and we will contact you directly from the store staff who have the item in stock.
@monaka_shop

*Depending on the event period and the store's busy situation, it may take several days for us to respond. Thank you for your understanding. If your inquiry is urgent, please call the number below.
TEL: 03-6434-7816