If you have any questions about purchasing products, please feel free to contact us here. A member of our online shop staff will respond to you. (We also have a chat system. Chat is a smoother way to exchange photos and videos.)
*Normally, we will reply within 1-3 days. If you do not receive a reply, it may have ended up in your spam folder, so please check there as well.
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・【 Regarding inquiries about the color, size, length, etc. of the natural stones in the products listed 】 If you have any questions other than the images listed, such as the angle, inclusions, color, light, wearing comfort, etc., we will guide you with additional photos. Please feel free to contact us.
・[Regarding resale of out-of-stock items] Depending on the item that is sold out, we may be able to place an order for a similar loose item.
・【About semi-order】If you would like to order a stone with your desired natural stone, please let us know the stone name, size, cut, color preference, budget, etc. We will guide you through loose orders according to your request.
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*Please note that we are unable to answer inquiries regarding store availability as this information is subject to change. Please contact us via DM on Instagram and we will respond directly to you from the store staff who have the item in stock.
*Please note that it may take several days for us to respond depending on the event period and how busy the store is. If you need your response urgently, please call the number below.
TEL: 03-6434-7816
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